1. Data we receive
We collect information you provide directly and information generated by your use of our services.
- Profile details and support messages.
- Device and diagnostic signals.
- Purchase confirmations from platform partners.
2. Why we process data
We use data to run core features, secure accounts, improve balancing, investigate abuse reports, and maintain customer support workflows.
3. Legal bases
Depending on your region, processing may rely on contract performance, legitimate interests, legal obligations, or your consent where required.
4. Sharing practices
We share information only with providers and partners that help us deliver services, plus authorities when disclosure is legally required.
We do not sell personal data for cash.
5. Retention and security
We retain data only for as long as necessary for service operation, legal compliance, and dispute handling. Retention periods vary by record type.
Technical and organizational controls are used to reduce unauthorized access, loss, and misuse. No online service can guarantee absolute security.
6. Your rights and choices
Where applicable law grants rights, you may request access, correction, deletion, portability, or restriction of certain processing activities.
You can also opt out of optional marketing communications using in-message unsubscribe links or account settings, when available.
7. International transfers
Our teams and vendors may operate in multiple countries. When data is transferred internationally, we use safeguards that comply with applicable privacy rules.
8. Minors
Our services are not intentionally directed to children under the minimum digital consent age defined by local law. If we learn that prohibited data was collected, we will remove it promptly.
9. Contact and requests
For privacy requests, contact privacy@astergrove.studio.